Returns policy

We honestly hope that you are utterly delighted with your SO SILKY order.

Nevertheless, if you are unhappy with your purchase or color blend for any reason, you are entitled to return it for a full cash refund up to 30 days after your order arrives.  If your order arrives damaged or faulty, you have up to 14 days to return it for a full cash refund. All return windows are valid from the date on which your order arrives with you. If you decided to exchange or return your purchased kimono, please message us via hello.sosilky@gmail.com so that we could initiate the return and refund procedures immediately. 

Please make sure your items are returned in a new and unused condition and in their original packaging in order.

Upon receipt of items, a full refund is credited to the card used in the original sales transaction minus the delivery charges (exceptions may apply). We will process your refund within 2 business days of receipt. Your credit card company may take 2-7 working days to credit your account. 

Be aware that SO SILKY offers free returns from the Europe - we will  generate your returns label after you will inform us about your intention to exchange or return via hello.sosilky@gmail.com